In case of any questions, please read carefully below before contacting us directly. Many thanks in advance.
You must declare having read and accepted the present general sales conditions before placing an order. The validation of your order means you accept these general conditions.
Flexx records uses electronic payment system Mollie for quick and secure online payments. We accept paying methods such as Bancontact, Paypal, creditcards and also various Belgian bank applications.
Once your payment is received, you will receive a confrmation e-mail. Only when the transaction is completed, the shipping proces will commence.
Once your order request has been submitted you will receive an email confirming your order.
Our product range is available and prices are valid as long as they are visible on the site and in stock. Everything marked ‘In Stock’ is ready for shipping right away.
Errors or modifcations may occasionally occur in exceptional circumstances.
No orders will be dispatched over weekends or public holidays.
All prices displayed on our website include VAT. All orders dispatched to EU countries have to have VAT included.
If you’re ordering outside of the EU you can shop VAT-free with us but keep in mind that you will most likely be charged import duties and VAT by your local customs.
Flexx has the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.
Shipping and delivery
All orders are delivered through Bpost (Belgian National Postal Service) and UPS, you can choose your preferred service during checkout. Records are packed carefully and shipped in cardboard shipping boxes.
The arrival of your package depends on the country you live in. National deliveries can take up from 1 to 3 days while the Rest of the world can take up to 14 days and more. We put everything into work to process your order as quickly as possible.
Please take into account that these timings imply business days and do not include weekend delivery.
Please contact us at firstname.lastname@example.org before sending any returns back to us.
Please note that we will only refund or replace items that have a manufacturing defect. We can’t be held responsible for lost, broken or damaged packages after shipment.
Order cancellations will be done through a refund code equal to the amount of the order, or through a refund minus 5% of the order amount and minus 1 euro service costs.